Refund and Returns Policy

Business Name: Steak LLC
Website: https://steak-llc.shop
Email: info@steak-llc.shop
Phone: 323-227-8704
Address: 3818 Sheffield Avenue, Los Angeles, CA 90032, USA
Niche: Kitchen Tools

1. Overview

At Steak-LLC.shop, your satisfaction matters to us.
We strive to offer high-quality kitchen tools that improve your cooking experience.
This Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on our website.

By placing an order, you agree to the terms below.

2. 30-Day Return Policy

We accept returns within:

📅 30 days from the date of delivery

To be eligible for a return:

• Item must be unused, clean, and in original condition
• All accessories and packaging must be included
• You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or opened kitchen tools
• Items damaged due to misuse
• Products missing parts/accessories
• Custom or personalized items (if applicable)
• Clearance or final-sale items
• Gift cards

4. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos or videos of the issue
• A brief explanation

If approved, we will offer:

• A free replacement, or
• A full refund

You may not be required to return the defective item unless requested.

5. Change of Mind Returns

If you simply decide you don’t want the item:

• Eligible products may be returned within 30 days
• Customer is responsible for return shipping fees
• Refund is issued after inspection

The item must be unused and in original condition.

6. Refund Processing

Once your return is received and approved:

• Refunds will be issued to the original payment method
• Processing time: 3–7 business days
• Your bank or payment provider may require additional time

If your refund does not appear after 10 business days, contact us.

7. Order Cancellations

Orders may be canceled within 12 hours of placement.
After processing or shipping begins, cancellations are not guaranteed.

8. Shipping Fees

• Original shipping fees (if any) are non-refundable
• Return shipping costs are the customer’s responsibility unless the item was defective or incorrect

9. Lost or Stolen Packages

If your package is marked “Delivered” but cannot be located:

• Check with neighbors/family
• Review your delivery address
• Contact the carrier

SweetWaterStore LLC is not responsible for lost or stolen packages after delivery, but we will try to assist you with next steps.

10. How to Request a Return or Refund

Contact us at:

📧 info@steak-llc.shop
📞 323-227-8704

Include:

• Full name
• Order number
• Reason for return
• Photos or videos (if applicable)

We typically respond within 24–48 business hours.